Terms of Service

Who We Are

These Terms of Service ("Terms") govern the relationship between Firebrand Agency Partners LLC ("Firebrand Agency," "we," "us," or "our") and you ("Client," "you," or "your") when you engage our services. By signing a proposal, paying an invoice, or otherwise authorizing us to begin work, you agree to these Terms.

Firebrand Agency Partners LLC is a web design, digital marketing, and branding company based in Scottsdale, Arizona.

Scope of Services

We provide web design and development, search engine optimization (SEO), digital advertising management, branding, content strategy, managed hosting, and related digital marketing services. The specific deliverables for each engagement are defined in a written proposal, statement of work, or project brief that we agree to prior to starting work.

Any work outside the defined scope will be quoted separately. We will communicate scope changes in writing before proceeding. We don't pile on extra hours and surprise you with a bill.

Payment Terms

All projects require a deposit before work begins. Standard deposit is 50% of the total project fee, with the remainder due upon project completion or at milestones defined in your proposal. Ongoing monthly services are billed in advance on the first of each month.

Invoices are due within 15 days of receipt. Overdue invoices accrue interest at 1.5% per month (18% annually). We reserve the right to pause active work on accounts with outstanding balances over 30 days. We are not required to deliver final files or launch a project until all invoices are paid in full.

All fees are in U.S. dollars. Payments may be made by ACH transfer, credit card, or check. Credit card payments may incur a processing fee.

Revisions and Approvals

Most projects include a defined number of revision rounds as specified in your proposal. Revisions beyond the included rounds are billed at our current hourly rate. A "revision" is a change to approved work — it is not a change in direction or a new design concept. If a project requires a significant shift in direction after approval, that may be treated as a new phase of work.

Your timely feedback is essential. If we don't hear from you within 14 days of submitting work for review, we may consider it approved and move to the next phase.

Intellectual Property

Upon receipt of full payment, you own all custom creative work we produce for you — website designs, custom code, logos, copy, and other deliverables created specifically for your project. We retain no rights to that work once it's paid for.

We may retain the right to display your completed project in our portfolio unless you request otherwise in writing. We will never share confidential business information publicly.

Third-party assets (stock photography, licensed fonts, stock video, third-party plugins or libraries) remain subject to their respective licenses. We will inform you of any third-party licensing requirements during the project.

Hosting and Ongoing Services

Managed hosting and ongoing marketing retainers are month-to-month unless otherwise agreed. Either party may cancel with 30 days' written notice. We will assist with a smooth handoff of your website and digital assets upon cancellation.

We are not responsible for service interruptions caused by third-party hosting infrastructure, domain registrars, or internet providers beyond our control. We will make commercially reasonable efforts to restore service promptly when issues arise.

Confidentiality

We treat your business information as confidential. We will not disclose proprietary business strategies, trade secrets, customer lists, or financial information shared with us in the course of providing services. This obligation survives termination of our engagement.

We may need to share certain information with trusted subcontractors or service providers (developers, copywriters, ad platforms) to deliver your project. These parties are bound by confidentiality obligations.

Limitation of Liability

To the maximum extent permitted by law, Firebrand Agency Partners LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, lost profits, or lost business — arising from or related to our services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from a project or engagement shall not exceed the total fees paid by you for that specific project or service in the preceding 12 months.

We are not responsible for results achieved or not achieved through search engine optimization, paid advertising, or other marketing services. Digital marketing involves inherent uncertainty, and we do not guarantee specific rankings, traffic levels, or revenue outcomes.

Warranties and Representations

We warrant that our work will be original, that we have the right to perform the services described, and that we will perform them in a professional and workmanlike manner consistent with industry standards.

You warrant that any content, images, or materials you provide to us are owned by you or that you have the right to use them, and that their use in connection with our services will not infringe on any third-party rights.

Termination

Either party may terminate a project or engagement with 30 days' written notice. If you terminate before project completion, you are responsible for payment of all work completed through the date of termination, plus any non-refundable deposits or pre-paid expenses. We will deliver all completed work product upon receipt of final payment.

We reserve the right to terminate an engagement immediately if a client engages in abusive behavior toward our team, requests work that violates applicable law, or fails to cure a payment default within 15 days of written notice.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the state or federal courts of Maricopa County, Arizona, and both parties consent to the personal jurisdiction of those courts.

Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes take effect constitutes acceptance of the revised Terms. For ongoing engagements, material changes will be communicated directly.

Contact Us

Questions about these Terms? Just ask.

Firebrand Agency Partners LLC
Scottsdale, Arizona
james@firebrandagency.com
(623) 780-0000